Team TDP's Update on COVID-19
Are you still shipping?
Shipments are still processing within our warehouse. You may experience longer than normal processing due to limited number workers in our warehouse to ensure Social Distancing is occurring. Please note some countries have restrictions on delivery service in place, such as Italy and France. Upon entering your shipping details, if your area is restricted, you will not be able to complete your purchase. You can read more here.
How can I track the status of my order?
If you have purchased Route Shipping Insurance, you can visually track your order through their app. Please download the Route App here.
You can also monitor the status of your order by logging into your account right on the Tina Davies website. Once on your account page, you can view the status of your order.
How can I ensure my package arrives safely to me?
We highly recommend insuring your Order through the purchase of Route Insurance. If a problem were to arise with your Order, you will be fully covered. Any Order without Route Insurance will not be replaced unless claims are approved by the Courier. We apologize for any inconvenience this may cause.
When can I expect my shipment if I’ve selected a faster shipping option?
You may experience longer than normal processing and delivery times due to shipping courier delays.
Are Couriers requiring signature to release orders?
Couriers have currently suspended signature services on all packages. We highly recommend adding Route Shipping Insurance to all purchases.
Are there Courier delays or new procedures in place during COVID-19? (EU)
Royal Mail is experiencing delayed shipping times and country delivery restrictions are changing daily, you can read more and stay up to date on their website here.
Parcel Force is experiencing delayed shipping times, due to this they have suspected delivery service time guarantees, and delivery signatures have been suspended. Country deliver restrictions can be found here.
DPD is experiencing delayed shipping times and is now offering contactless delivery services. Please read more here.