Last year, my studio switched to a brand new online booking system after a decade of using another system. It was time to update and keep up with the times! My team spent months researching, testing, planning and implementing the conversion from the old system to a new system called Timely with a seamless crossover. The change wasn’t easy but it was totally worth the effort! Here’s why:
Although we already had the option of online booking through our website, we wanted to update the software to reflect our style. Our clients provided feedback on what an amazing experience they have at our studio so we wanted our online booking process to mirror this. Timely offered us a smooth, easy-to-use system with the option of adding multiple artists and services. It even allows us to use our own brand colours which helps us to create a beautiful aesthetic on our website. Most importantly, we can link a specific service type to particular service pages on our website, making the online booking process easy and quick for our customers to use.
Our studio coordinator works non-stop looking after the studio, taking bookings over the phone, in person as well as liaising with our everyday customers and our artists. We get a lot of online bookings but the phone does not stop ringing - it’s constant! Without online booking, we would probably need to hire a second receptionist. Timely also gives our customers the option of 24-hour online booking. We understand our customers are busy and not everyone has the time to make a phone call during office hours. Our clients can browse our availability online at any time and have a look at the dates and times that might suit them. We believe that when our customers book online, they are more inclined to book an appointment that suits their schedule perfectly, rather than feeling under pressure to quickly choose a time-slot over the phone. This has a huge effect on our no-show rates, rescheduling, and our cancellation rates. On that note - no shows and cancellations can be demotivating for our artists. They have targets to meet and they want to do well!
Another fantastic feature is that Timely allows us to take deposits for every booking. This helps to reduce cancellations drastically. We have the option of setting our deposits at fixed rates or as a percentage of the service cost. We can choose a set-rate deposit for one service with a different deposit amount for another. Securing a deposit helps to ensure against no-show clients makes our everyday work environment run smoother. We experience virtually no cancellations and minimal rescheduling thanks to our amazing system.
Timely integrates with many other systems we use, including Instagram and Facebook. This means that our clients who find us through social media can book directly through the app they’re browsing through. It couldn’t be easier for them. Want to manage your business’s accounting and marketing? Timely works seamlessly with software like Xero, MailChimp and more. We love that Timely constantly evolves and develops new features to make our lives easier. Their dedication to improving their software means a lot to us as a business who relies heavily on their efficiency.
What our team loves most is Timely's extensive reporting function. Our team can access a long list of reports from business performance to finance to customer retention and everything in between. This allows us to monitor, review and improve our business from every angle. It makes cashing up at the end of the day super easy, along with checking in on the weekly, monthly or yearly percentage increase of service or product sales. We can even see the percentage of clients who rebook appointments after their first experience with us. The Timely dashboard allows us to quickly get an overview of how the business is performing. Every week we have studio and management meetings and clear, concise and easy-to-understand reports really help with that.
Automated messaging means we can check in with clients after a procedure, send appointment reminders, or remind clients to book for their yearly touchup - all without lifting a finger. This saves hours every week and reduces no-shows as well as increasing customer happiness and returning client bookings. Clients really feel looked after when they receive helpful notifications from us. Many of our customers comment that it helps them to remember when their appointment is along with notes on how to prepare for their upcoming appointments. Automated messaging means that our clients receive a rebooking reminder a year after their last appointment, which is a great prompt to remind clients to book in for their touch-ups if they haven’t booked yet. Automated messaging works both ways too. Timely allows us to set up instant alerts so that our staff will receive notifications to their preferred email address or phone number if a client makes any changes to their appointment.
Timely enables us to grow our brand and our reputation by allowing us to send automatic follow-up texts and emails to clients following an appointment at our studio. This way, we can check in on their experience and request that they leave a review on our Google Business or Facebook page. Alongside this, we can quickly create strong SMS and email marketing campaigns that we can use to spread the news about special offers, promotional deals or even to help fill last-minute openings. We can even segment our marketing offers to specific clients based on their past appointment types. This means that our clients aren’t spammed with irrelevant offers and we’re not spending money on messages that won’t provide returns.
Timely has ready-to-use templates for emails and SMS which means we can quickly set up beautifully clear marketing assets. Another great feature is that we can sell and redeem gift vouchers. This helps to attract new clients to our business and makes it simple for existing clients to give the perfect gift to their friends and family. We can also attract new clients online by adding our online booking form to our Facebook, Instagram, and website.
Timely really helps us to run the show! It manages our bookings, calendars, lunch breaks, stock, emails, and reminder messages. We can access information on our computer or through the Timely app on a phone or iPad on the go. We have the option of managing the levels of stock we use to deliver our services in our studio, including ordering new stock from our suppliers. Because I perform procedures on clients every week as well as running the 8th fastest-growing company in Canada, Timely has helped me to delegate the important everyday tasks to my team. Timely's help guides assure our staff to feel confident with the system, allowing me to focus on my clients and on developing amazing products.
One enormous task that Timely could help us with, that no other software company could, was to import all of our previous client data from our previous provider so that we did not lose any information. Our client profiles and future bookings migrated seamlessly, meaning we could easily and quickly access information about our customers without having to cross-reference old systems. Surprisingly few software companies will do this so we are truly grateful to Timely for their assistance with this major chore.
Timely's customer service and support have been excellent since the get-go. They have a live chat support feature and their staff is always friendly, non-judgemental and respond in a timely (get it?) manner with helpful information to answer any questions our own staff may have. We began our relationship with Timely through a free two-week trial and from the first interaction with their staff we knew we had the best team to assist us with any issues. They even have an online help section with video tutorials so we often do not need to inquire at all - the answer is usually easy to find with a quick search on their website.
In the business of beauty, especially when you have a client list of over 10,000 customers from almost 20 years in permanent makeup, organization is the key to success. We like to ensure that we have up-to-date information on our customers along with some notes about any particular cases we experienced with them or any references we may need in the future. On Timely, each client profile has unlimited room for details in a simple layout which means that our front-of-house staff has easy access to past appointment information. This means that if a client who last visited eight years ago calls us and asks about her last appointment or what pigment was used on her eyebrows, our staff can easily assist any client with promptness and ease. You can effortlessly upload many kinds of files to each customer’s account. This means you can upload before and after images or you can even scan copies of consent forms directly through the Timely app to the customer’s profile, making it quick and easy to follow-up with clients after a procedure. Along with this, you can make booking notes under each individual appointment as well as on the customer’s own profile. This will really help us a few months or years down the line making it easier to remember why a client paid $x or why an appointment time was adjusted. Each customer’s case is different and having references in one place is key to providing excellent customer service.
Timely can be set up so that each staff member has their own login which means you can restrict certain staff members to access specific information. This means we can grant our accountants access to financial reports, but not to customer data. Similarly, we can choose who has access to rosters and timesheets which means our staff can adjust their own working hours or vacation days if necessary.
Ultimately, the success of your studio may depend on the quality of the software you choose to run your business. Excellent software makes looking after your studio so much easier and will pave the way to both profit and a healthy work/life balance.
Book a call with Timely's team to talk about your business needs or sign up for a free 14-day trial and see for yourself how Timely can handle your admin, so that you can spend more time doing what you love.
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This website is operated by Tina Davies Professional. Throughout the site, the terms “we”, “us” and “our” refer to Tina Davies Professional. Tina Davies Professional offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
Moreover we only sell products to artists that have completed all the required microblading training to comply with their local laws and standards.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Tina Davies Professional, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Tina Davies Professional and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 3080 Yonge Street, Suite 3020, Toronto, Ontario M4N 3N1.
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at: firstname.lastname@example.org
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at:
Tina Davies Professional
3080 Yonge Street, Suite 3020, Toronto, Ontario M4N 3N1
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
By subscribing to Tina Davies Professional text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out. You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at:
Tina Davies Professional
3080 Yonge Street, Suite 3020, Toronto, Ontario M4N 3N1